Culture vs. Process Update

My friend Michael Dortch, now an analyst with the Aberdeen Group, corrected my memory of his quote about culture versus process in his blog post here. I certainly could have mis-remembered, but we can all go to the videotape here if we want to check what he said exactly. And if you haven’t heard Michael speak, watching this presentation from the Altiris ManageFusion user conference in the spring of 2007 will introduce you to one of the smartest and funniest guys I know.

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