** Update 8/1/08, 3:15pm: my in-laws finally have phone service. It only took four hours on hold and two visits from a Verizon tech, but they do have phones once again. **
Verizon renamed themselves away from GTE (at least in the Texas area) to get away from their decades-old stigma of lousy phone service multiplied by lousier customer service. New names don’t help any more than painting your 1972 Pinto a new color will turn it into a 2008 Mustang. Terrible service and worthless management can’t be painted over.
My in-laws lost their house to a fire in January. Rebuilding went down to the bricks in some places, and wall studs in others. Complete loss, complete rebuild.
When they tried to move their phone number to their temporary apartment abode during home reconstruction, Verizon wouldn’t do it. This was a Verizon land line they’d had for maybe 25 years or so int two different homes. The Verizon rep told them they only thing they could do was forward the old number to the new number.
OK, said my father-in-law, accepting that he’d have to pay for two phone lines for the duration. Forward that number.
We can’t do it, said the Verizon reps, only you can do it. Get this: they were told to call from their old phone to request the forwarding service. Yes, the phone in a house that burned down. Yes, calling on phones that had turned into lumps of melted plastic with metal bits sticking out.
My in-laws were so shell shocked with their loss they didn’t fight, and wouldn’t let me do it for them. They expected to live with the problem until moving back to their rebuilt house.
Now Verizon can’t be bothered to come hook up the telephone cable from the pole to their house. The electricians have the phone wiring ready, but Verizon won’t come and hook the cable to the phone panel on the house.
Anyone working for Verizon want to offer a reason for this insanity? Anyone ever received good service from Verizon the last few years?
My in-laws are actively looking to get broadband phone service using the cable company, bundling with TV and Internet access. I encourage that.
Anyone wonder why Verizon’s land line customer base drops by about 7-8 percent per year? Anyone with half a brain left in Verizon executive positions? Evidently not.