I finally remembered to call ATT customer service (a misnomer if there ever was one) and requested my rebate card, with $38.30 still unused, be reactivated. Quick answer? No joy.
Essentially, ATT’s rebate program rules say NO to getting all your money out of their rebate credit cards. I’m out of luck, and so is Anna who commented on my earlier post about this customer-hostile ATT rebate program.
Four years ago, I did four columns called “Beating the Rebate Runaround” for my Network World Small Business Technology newsletter. The third, linked to the title, includes reader stories. There’s also links to the first two columns outlining the rebate problem with Dell, and how they bungled customer services themselves.
ATT didn’t tell me my rebate would be in their funny-money credit card. Worse, ATT won’t let you get cash from this card. Companies use rebates to keep some of your money, and the rebate card takes their thievery to a new high. Rather, they sink to a new low in ways to cheat you and me.
I think it’s time Network World and I looked into current rebate practices. With money as tight as it is today, every dollar a rebate program steals from you hurts.