** Update 8/1/08, 3:15pm: my in-laws finally have phone service. It only took four hours on hold and two visits from a Verizon tech, but they do have phones once again. **
Verizon renamed themselves away from GTE (at least in the Texas area) to get away from their decades-old stigma of lousy phone service multiplied by lousier customer service. New names don’t help any more than painting your 1972 Pinto a new color will turn it into a 2008 Mustang. Terrible service and worthless management can’t be painted over. Read the rest of this entry »